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| - I have been to this particular Claim Jumper once every month or so for the past 7 years. The quality of service and food have gone down steadily during those years.
Visited last night (perhaps for the last time). Arrived and the restaurant wasn't busy. Elderly couple was ahead of my family. They got seated immediately. Hostess made us wait for a few minutes. That's fine. Maybe they sent home wait staff early so they had to seat in one area. When we get seated, the elderly couple ahead of us was seated across from our booth. They had drinks and had ordered already. By the time wait staff noticed us, the couple already started on their meals AND got refills. We were still without beverages and had one set of utensils.
Once the waitress got to us, drinks and food were delivered in a timely manner.
We ordered a cheeseburger, kids pasta, kids sliders, and a chicken fried steak. The food was satisfactory except for the steak. Mind you, there is no half portion option for this dish anymore. Vegetables aren't included either. So I get this monochromatic mound of food on my plate with white gravy smothered all over. The steak covers the whole half of the plate, but as I cut into it, I discover the chicken fried part - the batter - was nearly 3/4 of the steak. The meat was probably hammered down to a 1/4 inch slab. After is I got down with the meat, my plate was still full but mostly of batter.
I get it. Got to make your cuts somewhere if the restaurant isn't performing. It is, egregious, to charge me $15 for batter, though. So I left this place feeling swindled and neglected.
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