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| - After my prior review, I went to purchase a new Khalil Mamoon hookah from the Sphinx. The entire experience left me feeling insulted and extremely frustrated. If anyone knows anything about hookah towers, it's that Khalil's are easily the best on the market. With quality, however, comes a price. Your average 3-4 foot KM goes for anything from $100-$200, depending on customization, size, etc.. I was lead to the front of the room where they had an open display of all their hookahs that I was told were brand new and unused. I noticed a few were clearly not brand new and were obviously owned by prior hookah smokers. I searched until I found a gold and black inlay Khalil with a grand design to it. It looked to be spotless. I was willing to shell out the $125, as proper treatment/care of a Khalil will allow you to use it for literally your entire life. After the girl waiting on me took it off the shelf, she said they didn't have a box for it. After 20 minutes of waiting (while my girlfriend was growing impatient outside) she returned with what was essentially a few pieces of long cardboard duct taped together. Clearly they didn't have the original box. I was told with my purchase comes a free shisha bowl and 100 grams of their own house mix. The bowl itself was way too small, cracked (then a hack job of a repair was done to it), and ultimately useless for this hookah. On the back of the kitchen is a whiteboard where management encourages employees to sell shisha that isn't selling too well. The two on the list? Apple/Cinnamon. What mix did I get with my hookah? 100 grams of clearly stale apple/cinnamon. Wonderful. I took my hookah to another hookah bar in South Side where I smoke with friends, and then the s**t really hit the fan. The weld of the tip of the hookah where the bowl goes clearly broke off at some point, and was poorly welded back on, ruining the fine and ornate design where the ash tray would lay. The ash tray itself was not Khalil, but some dented piece of sheet metal made by a Neanderthal. The tower itself had no valve and ball where you can blow out smoke, because it was completely snapped off and missing. The tower was also NOT the right size for the base and would not properly fit into it, meaning it wobbled around, which is a huge strike for the fact that the coals could easily be knocked off. The base itself is where I was most infuriated. The beautiful, ornate designs that Khalil is known for was clearly scratched off at some point, and repainted by someone with mere wall paint. I rubbed it all off with a DRY paper towel and now there's nothing on it. Plain as can be. I've never felt so cheated and insulted that a place would try something as snake-ish as this. The owner gave me the typical "no returns" policy, was incredibly rude, and wouldn't even see my hookah for me to explain my case. For my final recommendation; Head to Sahara Hookah. 1205, East Carson Street. The Sphinx is TRASH.
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