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  • I have been a customer at this location for 8 year's. I also have my youngest daughter and husband using this location. My most recent visit for my Doctor's appointment and new glasses was interesting. The two girls working we're busy. They were kind and I thought everything went good. I spent $222.00 on progressive glasses. The girl running my tests thought I was a new customer. They made me a new client, even tho Ive been going there longer than anyone has worked there. Glasses were made and I was called in about 8 days. Very excited to pick them up. They gave them to me and said I didn't need to do anything. I wore the glasses driving to work on Monday morning. I was do dizzy and had a few near misses looking to my right or left. I went back in and explained to the girl what happened and how the glasses are making me dizzy. I said perhaps the prescription is wrong, or my eyes in the middle we're measured wrong or they need to be fitted. I explained that both hands have to be on the steering wheel when I'm driving and I can't keep holding them on face face up or down to see. She then responded and said, I understand, you don't have to be so nasty about it. I said I'm just trying to explain to you what I'm experiencing so you can help me. She then calmed down a little and made me an appointment with the Doctor for a recheck. When going in for my recheck the Doctor found a discrepancy in my vision from the original prescription. I told the Doctor, the girls did nothing to offer and help adjust the glasses. I was willing to go a few days and continue to try them out. The Doctor wrote down that my prescription changed and I can come back in two weeks if these don't work out. Zarlinda helped me and told me what he wrote. I explained to her what I offered to do and what my conversation was with the Doctor. Then she became very argumentive with me about my glasses. She said I'm only telling you what he wrote down, you need to wait two weeks. She told me that the reason it is blurred looking to the left or right is because progressive lenses have a BLIND SPOT. If I want to spend more money when I come back they could probably fix it. Then she told me that she will let me come back in a week. Honestly, after this last experience at this location. I am not going back. My husband and my daughter are not going there anymore. They do not care about customers and it is very clear to me that it doesn't matter if they lose customers or not.
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