I have been going to Drips since before the new management. Cindy does a fabulous job however the new manager does not know what customer service is when a customer has an appointment. The last two visits I have been asked if they could work someone in and have me sit and wait. Today was the last time I will use Drips. They have lost a steady customer. When someone makes an appointment you don't ask them to come back in a hour and argue about what time my appointment was. The owner needs to stop trying to take walk in's and fit them in between appointments which makes the nail techs run behind on their appointment. Very unprofessional.