The service was excellent!! We told him that this was our first time to make wine and it was going to be crab apple. He even gave us a recipe. He could of sold us an expensive model but he said he would not let us buy it. He said for what we were doing it was better to start us off with the kit. We did upgrade a bit to a better model but his knowledge was excellent. He gave us many good tips and told us what we needed to do. I have already recommended this place to a few friends already!! We are definitely going back for all of our winemaking needs!! I recommend the same for everyone!!