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| - Razzleberriez always has many flavors and their frozen yogurt is good quality. The facility is pretty clean too. However, the girls working there are not particularly motivated and this is very consistent to most if not all of my visits. Many times I have to wait for them to come out from the back to ring up my order so I can pay. They don't offer lids or bags even though I'm often by myself, and purchasing 5 or more containers of yogurt. Then, there is their rewards program that expires the last day of every month if you don't use it in the current month. I was in a few months ago and again purchased 5 containers of yogurt totaling more than $35.00. The girl asked me if I was a rewards member, and then took my phone number and rang my purchase up. I paid then asked how much I had in rewards. I might add at that time I wasn't aware that the points expire at the end of each month, which I think is totally ridiculous. Anyway, she rang my purchase and I paid. Then asked my rewards balance. She said it was $6.00. I thought to myself, why didn't she tell me so I could use it. Then I figured I'd use it when I came in the next week. Fast forward 1 week ..... I came in to purchase some more "to go" yogurt, got to the counter and asked the girl to apply my reward of $6.00 to my purchase. She rang it up, looked at my balance and it was ZERO. I said I had $6.00 the previous week. She then said, well this is the 3rd of the month so if you were here last week, it has now expired. I was a little irritated. I asked for the manager and of course there wasn't one there. The girl gave me the phone number to the owner. I called and left a message. The owner called back about a week later and said she was sorry but she couldn't do anything about it. SERIOUSLY! For $6.00 she was willing to lose a regular client. Very bad business in my opinion. Bottom line, the girls need to use their heads and offer to use a discount especially when there is only 3 days left in the month, and they know the reward is going to expire the next day. Lack of ambition or consideration is my biggest complaint and I might add that this attitude is extremely consistent. Also, the place is very dark and uninviting. The only place outside to eat it abour 2 feet from the parked cars (so close you can feel engine heat) and also in full sun.
I now go a little further down th street to "Top That" frozen yogurt it's a VERY nice place with lots of quality yogurt. Beautiful yogurt shop with lots of windows and a beautiful outside area to sit and enjoy your yogurt.
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