My parents who are the kindest people you will ever meet have used Tanner whenever they needed tile, most recently they had a special order and when they were calling to inquire about when it would be in they encountered the worst customer service. First the order was delayed because Tanner did not place the order when they were originally in the store, people make mistakes however don't blame the customer, they were calling to try and figure out what is going on. The rude person who was on the phone said when my mom asked when it would be available that he was not going to sell them their tile and he was going to return it when it came in and hung up on her. Way to treat a customer. Never do business with these people.