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| - I have to write this down immediately. And I am going to do something I typically don't which is include personal information about myself. But in order to give full comprehension, I will be talking about my family. To me, it's worth it in my book for this one...
My wife and I don't get out much. Busy lives, work, family, etc. We have been passing over anniversaries, birthdays, unexpected (but wanted!) pregnancy, and all other special occasions because of time. We recently purchased a home (buying a home and moving=no time) and after spending somewhere in the neighborhood of a quarter of a million dollars, the builder gave us a $50 gift card to Fleming's. Finally! A chance to go celebrate all of these passed over dates of significance! Ship the daughter off to grandma's, pull out some extra cash, and make the reservation.
We arrived at our reservation time and were seated immediately. The hostess was friendly and politely chatted with us as she seated us at a nice table pretty much in the middle of main dining area. Comfortable chairs, nice lighting, fairly intimate setting. We knew what the menu held after reviewing it online first so we knew we were starting with the crab cakes. After ordering the crab cakes, my wife and I started to slow down and get into the date night vibe. The crab cakes were moist, flavorful, and served in a very savory butter sauce. I couldn't put my finger on the spices in the sauce but it was delectable. We are off to a good start. I ordered a boneless ribeye with king crab and mashed potatoes while my wife went for the petite filet with asparagus. The steak was outstanding. Not too salty, medium rare to perfection, juices still inside and on the plate. If I were a cow, I would be honored to be this steak postmortem. The accompanying crab was also sumptuous. My wife was gracious enough to let me try a bite of her filet and it certainly didn't disappoint. Typically I would finish what she started but my lovely better half is very pregnant so I no longer enjoy the luxury of counting on her leftovers. As a matter of fact, I lost some of my potatoes in the ordeal. Easy sacrifice to keep all of my steak. All the food was impressive.
But this is when things went from impressive to outstanding. One of the managers stops by our table and drops off a $25 gift certificate because our hostess had gleaned the purpose of our night out while she was seating us. She relayed that to the manager which prompted the gift certificate. I elaborated slightly on how it was actually making up for several occasions and he was on his way after a gracious conversation. At the end of our meal, our server then brings us a small box of chocolates with a candle on it and two cards. One card was for the anniversary we were celebrating and the other was for the acknowledgement of our impending new child each signed by the staff. The server then lights the candle and thanks us for celebrating with them. We take a small bite from the rich chocolate delights in the box and saved the rest for later.
I felt special this night. I truly feel like the staff of Fleming's appreciated our visit and were happy we chose to celebrate at their restaurant. The entire night my wife and I were looking at each other in awe of how efficient and caring the staff was. Whether it was how they constantly were topping off our drinks or the management stop by's to check on us. But when you go that far out of normal to deliver hand signed Congratulations cards, you just outdid almost every establishment I have ever been to. One might say this should be expected from a finer dining place such as this, but I have had much less expensive establishments create an experience such as this one. This type of service transcends money. Well done Fleming's. You made the customer number one in your service and meals. My wife and I had a night that we will remember for a very long time to come.
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