I am updating my review because Budget has helped us to resolve this issue which we are very grateful for. We had a problem and after raising some awareness, we were able to figure it out between the company and us. Thank you, Budget, for stepping up and fixing the problem.
In short, originally we were charged $300 for a cleaning fee after having the car for less than 24 hours. Upon return, we left no mess (we only used it for two adults to get home from the airport). Two months later with another bill coming in we called customer service and the office again and also had a family member stop into the office. The problem was resolved, at that point, within hours.