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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I am a new homeowner and have been making frequent trips to your stores. I recently purchased several products for our home within the North Olmsted store. This visit ended up being one of the worst customer experiences I have ever had. We had over $1,500 in purchases and planned on returning for more items. However, we ran into issues with a few of our orders. We ordered 4 doors and needed to make a switch on one of the Anderson Renewal sizes. We immediately called into the store and spoke with the manager of the exterior dept. and she assured us that the switch of the sizes would be made and it would be an equal exchange and no extra cost associated. When we arrived a week later along with our contractor none of our 4 doors we ordered "in advance" were prepared and ready at the contractor dock. We ended up having to wait for literally 4 hours for someone who knew what they were doing to get our order for us. Actually, I ended up going into the aisle and grabbing the items that we ordered myself. Once I got to the front to check out, the associate then proceeded to charge me for all of the doors we had prepaid for. She disregarded the proof of purchase invoice that we had provided and had a very rude attitude. Subsequently, we had to have the manager on duty go through the system and void out the charges she put on our bill. However, They made us pay in full for the door we exchanged without offering an even exchange or refund we were told we would receive over the phone. Once we finally paid and got the correct doors we were told that in order to receive the refund we were entitled we would have to wait another week. The manger and the associate informed us that with all of the notes in the system we would have no problem receiving the refund and all we needed to show up with was a form of identification. Nevertheless, when we showed up today they were not going to reimburse us for the entire purchase because they claimed there was not enough information on the invoice for them to complete the refund. We had to wait over an hour for several people to handle the situation and find someone who knew how to operate the system. I am officially burnt out in handling this fiasco that has dragged on about a month. I refuse to set foot within the North Olmsted store again and have lost all trust within your company. There is a major lack of leadership, POS training, and overall customer service. I understand good talent is hard to find but these people were the most lazy and unhelpful bunch I have ever dealt with. I will be writing a negative review on this store and will spread this throughout my network.
http://www.openvoc.eu/poi#coolReviews
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