Where to start!? I bought a Groupon for Wax on Wax off and booked my appointment online with Lori. It was simple and easy to book and I did get a next day appointment. I showed up to my appointment (Brazilian) and got right in. I did tell Lori I was hot and sweating 1. from it being 120 outside and 2. I am expecting a baby. I excused myself to go to the restroom to clean up. I return to the room and get on the bed and mention to Lori maybe use some powered to make sure there is no moisture. The service begins Lori unfortunately did not cleanse my skin before the service just put the wax right on my skin. She rubbed multiple time over the strip (which is actually not a good thing to do) and pulled and removed the hair. Half way threw my service Lori says to me your hair is not long enough on your labia so you'll have to come back in a week!? I was a little turned off to what she said as she literally waxed the top part and back side of me no problem. She gave me a mirror and said look it's not long enough I heisted with her and then agreed to come back. At this point she does "clean ups" over areas she has already waxed, and I could feel the wax getting hotter. I didn't know if it was because I'm expecting a baby and I was just over sensitive so I said nothing. Continuing her clean ups she takes it upon her self to wax my happy trail on my stomach with out asking me!? Which I get done on separate occasion by someone else and now half of my stomach has hair and the other part is cleaned up!?!?!? She finishes and does honor the Groupon and I tip her $20 for a half ass job. As I'm driving home I call her concerned again about only half my Brazilian being waxed. She assures me again to come back. So today (the very next day) I call European wax center and explain my situation, they tell me to come in so they can take a look. Just as I suspected my hair is long enough to wax and they CLEANSE MY SKIN PROPERLY and finished Loris service and actually clean up her work as she left hair behind. They also confirm that I am burned from Loris service on parts of my vagina. I really wish I never went to Lori or tipped her. I'm sure what happened if she got uncomfortable doing the service or what but it was a very bad situation.