It was not the service or the gentlemen (Don) that fixed my phone that caused the issues, it was timing. I went in on 9/21/17 to have my iPhone screen repaired, there was one client with Don and the issue with the phone seemed to be serious. When I first came in Don expressed that he would be right with us, it would be around 5 minutes. It was 45 minutes to an hour later and he finally finished up with the other client he was assisting. I could not just leave and go somewhere else as at that time at night (10pm) this was the only option. After I had waited the entire time with out complaint another person walks in walks right past me and begins speaking to Don about their phone issue. Don did not stop her or ask her to wait while he helped me, I had to speak up and ask the young lady to wait her turn as others had. The entire experience was not professional, the work he did on my phone was wonderful. Please understand this was not a reflection of the quality of work that was provided, it is a direct reflection of honesty with clients. If will take an hour before you can see me, say it do not continue to tell me it will be 5 minutes, finally I would go back to this establishment only if I can get a honest response.