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  • For $15 a month you get what you pay for. Cables consistently broken, dumbbells scattered everywhere, unclean facilities, no improvement/investment in equipment, and an unfriendly staff (especially since Brent left). That all being said the main reason for the 1 star is the customer service at EOS corporate which is Jonas. I called and wanted to speak with a manager 2 weeks ago, was asked to leave her a message, and nothing. Having been in the customer service industry for a number of years this is a red flag to me. This is a company that is getting whatever money they can out of their facilities regardless of the customer cost. And finally, please hire a Fitness Manager to supervise the trainers before someone gets hurt. A couple of them need some help badly. And in full disclosure I have been a fitness manager, personal trainer, and GX instructor in Vegas for quite some time.
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