On Friday night I had water leaking up and out of my bedroom flooring. I was freaked out!
I called the 24 hour emergency number for Benjamin Franklin around 5:00 am Saturday morning. The guy on the phone was supportive, helpful and got me on the schedule for early that afternoon.
The Technician (Tom) arrived within the stated time estimate and I received a call when he was on his way. Tom assessed the problem I was having, inspected the water lines in the attic, and listened to me and my ideas. He explained everything in simple terms and asked me to approve everything he did throughout the day.
Tom was thoughtful and friendly with my dogs, and even called a restoration company for me to take care of the damaged wall and flooring. They arrived within thirty minutes of his call!
Tom was very knowledgeable and found and fixed the leak fairly quickly. Before he left he made sure there were no further leaks and that I was satisfied with his work.
Tom did a great job!!! Thank You!!!