I hadn't been to PetCo in over two years and because of my recent visit, I will never go back. I had a bunch of cat stuff, including a couple 40 lb boxes of litter. I went to the checkout and was second in line behind a person with two bags of dog food thinking I would be out in a few minutes. Wrong! I ended up being in line for almost twenty minutes. The other register that was open was still on the same order she had been on when I walked up, both were people trying to use expired coupons on premium dog food, which both cashiers let them use which I thought was really nice. When the woman in front of me left, the cashier told me "I need to get crickets, go to the other line". So the people behind me in line rushed to the other register while I put my stuff back in my cart. Since I had been first in my line, I asked the cashier if I could go next since my fellow customers were being so rude (I omitted my opinion of them when I asked her if I could go next). I was rudely told to "go to the back of the line and wait my turn". WOW. So I left my cart right there and announced "I'm going to PetSmart."
1 star for honoring their own expired coupon. Hopefully the other customers that shop here aren't rude jerks like the ones that were there that day.