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| - So many mixed feelings.
I go here for my Brazilian, so obviously it has some redeeming qualities because I keep going back. BUT I've had so many frustrations EVERY SINGLE TIME I go here, I'd be hard pressed to actually recommend it to someone else.
First - I go to Erika and she's great. Professional, funny, quick. No pain. Easy.
The front of house staff is terrible. They ignore you. They never offer me a drink, I always have to ask, and then it's usually like I'm realllllly bothering them. They've never been on time for my appointment, so leave cushion room for yourself if you're headed somewhere. They never apologize for running late or even seem to acknowledge it. I've arrived early before (my own fault) and it was soooo hot, so I came inside to wait, and they were empty, but they treated me like a total bother for having come early - like, "Ummm you're early?!" which I guess is an annoyance, since they were planning on being late anyway....
Getting an appointment at a time you actually desire is a nuisance, too. I've been cancelled on a bunch of times for various reasons last minute, but be sure to read THEIR cancellation policy - you have to pay if you cancel within a day. Sigh.
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