Rental department is struggling.
I had the displeasure of attempting to rent a sander at the Home Depot. Jerry, the manager of the rental department, tried three different ways to increase the cost of the rental by charging for accessories that other stores include with the rental.
The long list of disclosures that each customer is required to sign off on makes renting from Home Depot feel like there's a lot of distrust and leaves the feeling that shopping here should be avoided