Major scam going on here...be warned! They try to convince you there are chips in your windshield (absolutely none are in my new car), and they will "fix for free". Not the case, as they bill your insurance company and you may have a deductible to pay. It is a shame because they do a nice job cleaning your car...but the hard-sell to upgrade to a more expensive wash, and the blatant lying about the windshields equals FRAUD AND THEY SHOULD BE REPORTED TO THE AUTHORITIES!