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  • We went to Red Robin on Sunday to grab lunch. I ordered the guacamole burger. When it came out, there was little to no guacamole. No problem I thought, just ask for more on the side. We had to flag down the waiter after 5+ minutes of sitting there because no one checked on us. After bringing it to his attention, he said he would bring some more out and started walking away in a frustrated, hasty manner. We tried to stop him as he walked away to ask for more drinks and he said sure. We then tried to stop him again during this same exchange and ask for more fries. He turned and said okay and kept trying to walk away, but we didn't even have everything we needed. The last party member tried to ask for more of her side and he kept walking. We see him slam some menus into the menu holder by the host. After 3 or so minutes, the guacamole came out, so now the burger has been sitting for around 10+ minutes and is now room temperature. It was flavorless, bland and quite pathetic for a chain that claims they have amazing burgers. For $10, it should have been a much better burger. It was the worst burger I can remember eating in the last few years. We were able to then ask him for our side of broccoli, which he just replied "sure", without any hospitality or sincerity. The broccoli then came out in about 10-15 minutes, after we were all done for our food. The manager did come out and apologize for the wait for our side of broccoli, and seemed sincere. I wish she was our waitress because we probably would have had a much better experience. The only time we received service was when we had to ask for it. Other than once, we had to keep asking for our refills. Even when we waited for the check, we found ourselves just sitting there without any attention. It was the first time in a very long time I have tipped below 15%, this service was abysmal. I feel I could have made a "how to give poor customer service" video and used it to train servers on the don'ts of hospitality. This was one of the worst experiences I have ever had at a restaurant and probably the last time I will ever willingly dine at a Red Robin.
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