Wow. I was shocked when I went online and saw similar feedback to the experience i just had. I have been to this Nekter a bunch of times but stopped a while ago due to a bad experience. I gave it another try today. I logged into the app while I was in line and was happy to be welcomed back and give. $3 off a 16 Oz smoothie. The girl couldn't figure out how to use the barcode. A second girl came over and just gave me the smoothie for free. When they called my name, they gave me a bowl vs drink. It was my order and I had already waited 20 minutes so I took it and left. I would have rather just paid and got the right thing.