This will be the last time my family eats at this location...or perhaps any RR. It took 7.5 minutes to have any wait staff approach us after being seated. When our order was taken, I asked for my burger with an egg over medium and no tomato. It came with a runny egg and tomato. My daughter asked for her burger pink and a side of ranch for her fries. The burger came well done and no side of ranch. Her shake came without the extra silver cup of left over shake that usually comes with the glass. The bartender had to bring it over. When the manager came over to ask for an explanation of our experience, he was kind enough to comp one of our meals. We never saw our waiter again. And just before leaving, the bartender came over to clear our plates and proceeded to tell us our waiter was "a real nice guy and a single father". Not the family dining experience (as a single mother) that I expected, to say the least.