I have been a loyal member of Massage Envy for the past three years and have been using this location. The staff is not always friendly nor efficient and I try to remember that some people have "bad" or off days. But it's been three years of "ugly" so, I'm stopping the membership and I'm walking away! My massage therapists have always been great! And I've never experienced a bad or painful massage. But losing appointments, rude comments, not finding appointments, and the unprofessional customer service is just too much and I must walk away! Far far away! The manager has always tried to appease me by comping my services but let's face it, it would only prolong the already damaged relationship and does nothing for training her staff to be more efficient and professional. Don't expect relaxation and serenity.