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  • I would definitely have to give a 5/5 stars for MGM based on my experience here. I booked a complimentary room through myVegas (facebook game that gives real Vegas prizes). Upon arrival, I noticed the extremely long line of people waiting to check in. This was at 6:00 pm too! I waited for about ten to fifteen minutes until I could talk to a representative to check in. I started to chat it up with the person that was helping me check in. I asked him if he had any complimentary upgrades available; perhaps a larger room. I was expecting him to say he did not have anything available because the hotel seemed so busy. He asked me to give him a minute. A minute passes and he tells me to hold on some more. He leaves the desk and comes back five minutes later. When he comes back, he tells me he has upgraded me to the a grand towers' suite room! I was in shock that he hooked it up, because I had tried the same thing at Aria, and she shot me down rather quickly. After that, I gave him a $20 and darted to the room. The room itself was all the way at the end of the 10th floor, which is good, because all the good rooms are at the end of the halls. When I opened the doors, I was greeted with a living room with a table, couches, chairs, lamps, and a flat screen t.v. I then opened the cellular shades with the panel on the wall, and was amazed by the fantastic view of the many hotels and casinos on the strip. After that, I walked into the bathroom and found his and her sinks, as well as a tub, and a separate shower. After making my way past the bathroom, I found the master bedroom. The view was not as spectacular as from the living room though. However, there was yet another t.v., as well as a table. This was definitely one awesome room. As for the hotel itself, parts are outdated, and other areas have been remodeled. I think it is a hit and miss regarding their rooms. I have read horrible reviews, and others being very positive. All in all, I had a very good experience for my first time staying here. Thank you kind sir for upgrading us for free, even when we already had a free room. It was greatly appreciated!
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