Considering it's not much more than a lunch room for the surrounding offices, it's really not bad. Most of the sandwiches I've had there have been ok experiences. The service is quick.
I've noticed that they sometimes will spoil an otherwise really good dining experience by doing something like leaving pits in certain olives that appeared to be without pits. Or some of the cole slaw will be wilted. Or the shell in the clam chowder mentioned earlier. I don't consider these events fatal flaws, but y'know . . . come on. . . . a little more effort.
I don't like how the line is laid-out. The path from ordering and paying to picking up your food and drink is convoluted and annoying. They could improve their flow and ergonomics and make take away some of the anxiety I feel before going there--and thus I might go there more frequently.