I never get my nails professionally done because I enjoy doing them myself. Needless to say, I wanted a gel manicure and called to make an appt. They don't really do appts and just suggested i come in around noon (their slowest time). Once I was in, I was seated right away. My manicurist was professional and polite, even after I decided to change nail colors on her. She was very attentive and made my hands feel very pampered. It's been about 3 weeks now and I STILL don't have a single chip. Whoo!