I was in the market for a security door so Initially I checked out Home Depot, as that is where I purchased the security door for my previous house, but that was a standard door and I didn't need it color matched or installed. So after pricing out the doors for my current residence which is not standard size, had to be color matched and installed I decided to get a quote from Artistic Iron. In the end the price was comparative and Artistic Iron took care of everything.
The estimator came out in May and measured. At that time I was told that once you have a written estimate the price will not change, just let them know when you are ready. With the estimator came out I don't remember choosing a design at that time as it wasn't a hard sell like the previous company that came out where their sale's pitch was choose a design and give us a deposit immediately or your price increases $200. I believe I just chose the price category. I wound up visiting the facility to look at the designs in person. Even if you are not in the market for iron work they sell a lot of cute garden and kitchen items. It's worth checking out just for the decorative pieces they sell. After a few months had passed and two HOA approvals were received, I contacted them and let them know I was ready. At that time I put down a deposit, which was half, and was told to check back in about ten days. They called me before I remembered to call them and said they would be coming out the next day to install the gate. I was actually leaving town but they said being home wasn't a requirement.
I'm only taking away one star because I thought they were a little aggressive as far as obtaining the balance, which I had no problem paying. It just happened to be that I was out of town for about five days so I returned to an invoice and before I even had a chance to pay it I was receiving phone calls. That and some people might prefer to be home at time of install so their calling and scheduling appointments next day whether you are there or not might not work for everyone.