I stayed here a few years ago and the staff and room were great. Everything was fantastic and I had nothing to be upset about. I was gonna stay again last week but this guy at the front desk named yasser or something was being a real asshole to my friends. We tried talking to him to understand the rule changes from 2011 and 2015 but he just had a bad attitude. There was another group that came in and walked out because of how rude he was to them. We were a group of 11 and preferred to go outside in very cold weather and icy roads then to deal with this guy any longer. To make things worse I find out that he charged my card for the entire weekend that I didn't stay. I had no idea until I tried to pay my phone bill and saw I lost a lot of money. I got home on the 11th and he charged my card on the 13th. He's a real scumbag who is losing money to a beautiful hotel. Go to Hotel Espresso because they are much better and treat their guests great.