| rev:text
| - Transportation.
The hotel shuttle runs on the hour to/fro the airport, plus dropping off customers on the strip going "to" the airport. The shuttle "will not pick-up" customers from the strip to the hotel hourly on these runs, ONLY pick-up at 5:30 & 10:30 p.m. This may not be an issue for you. For my family, it was an issue. To combat this, we used Uber.
Note: I highly suggest you create an Uber account prior to arriving. Uber makes life around the strip a breeze and you don't have to contend with traffic and the hundreds of quickly changing traffic lights.
Note II: The hotel drivers did their best to accommodate their guest. A Giant shout-out to Jack; great Job Sir!
Check In.
Initial check in was an issue and I had made our reservation 2-month out. Caveat: We did arrive early at 1:30 local time and check-out is 3:00. We were allowed to check into one of our two adjoining rooms at 1:48 local which we all appreciated.
1. I was informed by a front desk host "Jazz", that the room next to us would be ready in 30 mins. Ok. We unloaded in the one room. After 40 mins I thought I'd head to the front desk to check the status of room 2. As I walked out room 1's door, a housekeeper was cleaning a room across the hall. I asked if the adjacent room was ready? She said it had been over 2-hours and I could take a peek. Nice. Ok. Clean room, Check. Maybe a little confusion? It happens. No worries.
2. Front desk now - 2:34. I briefly explained... I was informed the housekeeping supervisor needed to approve the room. Ok. Makes sense. Jazz called via walkie talkie for a status. The muffled reply was "soon". She stated it would be a few minutes. Ok. What to do? Chevron is a 1-minute stroll, so I walked over for a few cold ones and snacks. I'm good. I planted myself in the lobby, waiting patiently.
3. 3:00 rolled around. I had to ask, "Any word on my 2nd room?" Once again, walkie talkie, "soon".
4. 3:20, Score, Room 2 was ready.
Note: I applaud Jazz for maintaining her calm and cool professional demeanor and highly suggest the management realize what a find they have in her before she gets fed up and walks away. She's a keeper Hilton!
The issues stemmed from the below:
1. The main hotel staff consisted of Jazz and she was "stuck" with a brand new, day-1 trainee that clearly should not have been on the front desk during peak check-in, check-out times.
2. The communication between the front desk and housekeeping was poor at best.
3. The hotel clearly understaffed for the volume of guests staying at this time.
Note: I witnessed these same issues for other guests, families, volleyballers, magicians, as well as airline crews. This is an easy fix Hilton. How? I'm glad you asked, read below.
Fixes:
1. Always have 2 well trained hotel members on the front desk during peak times, and new trainees can then observe, not create more problems. When you have a volleyballer convention in town, as you did during our stay, you need 3 trained folks on your front desk.
2. MGMT needs to add Room Supervisor "Assistants" that are based on each floor or each wing of the hotel who have a walkie talkie in their possession, who can check the rooms and approve their release quickly. The hotel's physical make-up is too long for 1 Supervisor to run from one end of the BLDG to the next. It just doesn't make sense to make your customers wait when the rooms are clearly, factually, available.
Rooms.
Older rooms but clean. We had adjoining rooms, a double-bed and king rooms. King room had a curved love seat with an oblong ottoman; very relaxing. Mini fridge's in both rooms. Plenty of outlets to charge electronics even with USB adapters. Air conditioning worked great. Plenty of channels to watch, even more so for the tweens & teens. Mattresses comfortable overall. Water pressure was good. Hot water was plenty.
Pool.
It's a very small pool for any hotel. It's basically a home's pool. If you want something more, plan accordingly. We didn't use it so it wasn't an issue for us.
Fitness Center.
Standard hotel gym. I'm use to it. It worked fine for my needs and open 24-hours.
Bar.
The bartender was very cordial and laid-back. They don't open 'til 5 local so if you want a beverage earlier, I suggest you stock up and use the mini-fridges in the room.
Breakfast.
Standard hotel buffet. They did have apples & bananas out each morning. Yogurt, etc. They also have 2 waffle machines for the kids. It was fine.
Dinner.
The hotel has a room service menu in the room but the kitchen isn't open. They get the food from a local pizzeria. Just ask the bartender for a local menu for delivery. That's your room service, you won't have to pay an additional "room service" charge and the pizzeria delivers right to your door.
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