I've been here numerous times and never really had a problem until my last visit. This restaurant has A LOT of open seating. There was never a time where I had to wait to be seated. There was nothing special about this place that really stuck out to me. Food was average. Customer service lacked really bad. One big thing for me, is that, if you don't have amazing food then have amazing service to make up for that. Vice versa.
Our servers barley paid any attention to us but constantly checked on the other tables surrounding us. They weren't busy at all when we dined in. A few things that made me upset was when our server finally checked up on us & we ordered a few more items, my boyfriend was still talking to the server (asking for a refill of water since his was completely empty) and he just walked away in the middle of his sentence. Secondly, as we were paying our bill he says "the rest of the change for me?" I felt that was really rude to say considering the business you were giving us. I'm not one to ever not tip, I understand since I work in the food business as well. I always make sure to leave at least 18% every time I dine in. But I felt like this time around they didn't deserve my tip. (Tip is voluntarily.)
The only thing I like this place it's another alternative when tofu hut gets too busy since it's down the street. But overall, it lacked food and and service. I would rather wait to be seated at another kbbq restaurant.