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| - I had been going to cloud9 since the beginning of the new management in 2014. I am a loyal customer and have always been pleased with my services, the friendly staff and management. I went in today, to get my acrylic nails removed and have gels put on. As soon as I sat down I informed the nail tech I wanted him to soak my nails instead of attempting to rip the acrylics off (I have done this before and it has been painful and would have rather sat for longer than be in pain. He disregarded what I asked and after he hurt me twice, I firmly said, "I need you to soak my nails." It took them forever. The man ended up going to the back and a woman took over.
I ended up getting a pedicure, at the woman's suggestion, while I uncomfortably soaked my nails in a single bowl of acetone. The pedicure was rushed because three walk-ins arrived right after she started the pedicure process and there were only two people working, including the lady that was doing my pedicure. When she went to put on the temporary flip flops, she wiped off some of the paint on my big toe. She painted over it quickly which left a bump of paint on my toe.
After my pedicure, she proceeded to take off my nails, I told her I no longer wanted to get the gel manicure because I didn't have time. From then on her whole demeanor changed, she rushed getting my acrylics taken off, didn't file them down (they are completely uneven and there was even hanging nails) and asked me to pay. I told her my displeasure how I have never had an experience like this. I handed her my card as I was telling her, she slid it and I told her This is a service I wouldn't pay for, I could've done this myself. She told me she wouldn't charge my card and cancelled the transaction. I later got a notification of my card being charged $37 (for the nail removal and pedicure). I called Iimmediately. I told her I wanted to speak to the manager (who previously was Trisha; I was speaking to the new manager Kathy), that my card shouldn't have been charged and I want a refund. She responded by saying, "I don't have money to refund you, I just spent all that time with you." I told her that she charged my card without authorization, and she said "You come back In and I fix for you." I responded by saying I don't have time to come back in for you to fix it, nor will I come back in and have you mediocrely "fix" my nails which you ruined in the first place. She apologized and said "Happy New Year" as I told her I woll be disputing the charge with my bank. Save yourself the time, don't come here. In 2015 it was wonderful, but the new management has ruined it, not mention they charge cards when they said they wouldn't. If I could give 0 stars, I would.
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