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  • Follow up to my review at Silk Road a month ago I went again with my kids 2 days ago since I loved the food so much. I originally gave it a 4 star but had to write a review of my most recent experience there. I made reservations thinking it would be packed. We got there and the place was close to being empty! There was only 2 other tables there besides us. We got there told the server we made reservations. He took us to the table that was reserved. But then the lady in the front told him to come. I'm guessing that's his boss. He then came back to our table after we took off our jacket and poured tea into our cups and was settle in that his boss told him to move us. I asked why and he said it was because he gave us the wrong reserved table. He then ushered us to this table way in the front where the kitchen was. During this time the table we sat at originally was empty the entire time we were there even after close to two hours no one showed up. So I'm thinking you couldn't just leave us there and let us have our meal in peace instead of disrupting us and moving us?! I was quite annoyed at that point. We ordered 2 lamb noodle soup to be shared amongst me and 2 kids as well as 2 Lamb skewers. When the soups came I asked for a third bowl that's the same size so I can split the soup into 3 bowls evenly for us to share and I've been here many times and never had any hassle when I made the request. The server again went back to his boss to whisper something to her and came back saying his boss said no to the big bowl and he had to get me a tiny bowl. So I asked why. He said because they need it for other customers. I looked around at the nearly empty restaurant and ask who it's for?! The server then got embarrassed and finally gave in and brought me the bowl. The bowl was dripping wet with water so I know he probably took a dirty one that someone recently used and rinsed it quickly to give it to me. It had grease on it when he brought it to me. I was so disgusted!!!! I didn't use the bowl at all. Due to this horrible experience from the moment I stepped into the restaurant they have now lost a loyal customer. Even with the increased in price we still went. We usually visit Silk Road once a week. Not anymore. The price went up and the quality of the service went down. I can see why people stopped coming here. I can't see this place lasting that long. So disappointing.
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