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| - I've dealt with a number of camera stores over the years ranging from mom/pop local stores, to the big local photography chain, to big box stores, and not to mention the two big photography warehouses in the US. Especially for local stores, it's tough to get exemplary service unless you're a repeat customer. Understanding this, I try my best to go to the same shop for all my purchases, and surely enough I get the odd discount here and there.
In the market for a new toy to buy, I did my research and found that it was very cost effective to ship it in (as the local store couldn't match the price). A friend of mine brought my attention to The Camera Store- he along with his dad and uncle purchased their cameras from there and received nothing but great customer service. With that endorsement in tow, I proceeded to call up The Camera Store to ask a few questions, most notably whether they would price-match another Canadian retailer.
Over the phone, I was greeted by a friendly gentleman who answered all of my questions, as well as outlined the procedure for price-matches (which they gladly accepted).
I then placed the order online, following the directions for the price-match. A painless and easy transaction later (not for my wallet), I was left to wait for my purchase in the mail.
Not so fast! I received an email saying that my order didn't go through. Within the thorough email were instructions on how to remedy the issue. I emailed them back saying I was reordering, and as I was 10 minutes prior, I was left to wait for my package in the mail.
Except, there was another issue with the order. It appears that I was charged multiple times which triggered a lock on my credit card account. As it was after closing, I waiting until Saturday to call regarding the issue. Again, I was greeted by another friendly salesperson who kindly notified me that the particular department wasn't available until Tuesday. So after getting off the phone, I emailed the department (who emailed me previously) to tell them of the situation and how my credit card company outlined how to fix it.
Tuesday comes, and I receive an email saying everything is taken care of. I call my credit card company to verify, and alas, everything is taken care of. And the best part of my experience? The package came in, with less than 1 business day between ordering and receiving.
This was by far the best customer service I've received from any electronics company, period. They've got a lifetime customer in me, and I'll evangelize just how good The Camera Store is to all my friends.
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