My boyfriend and I were having issues upgrading our iPhones to the 7. We were at another store for about 2 hours and walked out with nothing. Decided to try to resolve the issue at this location... and they were so friendly. We were greeted upon arrival and helped almost instantly. I'm not sure as to why we were having issues at another location, but we were pretty much in and out. Jay helped us! She's great. As well as the manager. Go to this location! I would recommend to anyone.