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  • 9 12 17 I received my APS bill on 8 10 17. In the envelope was a note saying their printer had problems and was late in sending out bills. The amount of the bill was $266.08 with included a discount of $31.75. This would bring the total before discount $297.83 and this is for a 12 ft. X 60 ft. mobile home. I looked at the Average daily electricity use per month comparison from July of 2017 to July of 2016 and saw an outrageous difference in comparison. I immediately called APS and told them I disputed the amount. I live alone and did nothing different from last year to cause such a great increase. Then I got the "OH THIS WAS AN EXCEPTIONALLY HOT YEAR, BLA, BLA, BLA" BLOW OFF. I CALLED AZ CORP COMMISSION AND TOLD THEM MY COMPLAINT TO WHICH THEY REPLIED THEY WOULD CONTACT APS AND HAVE ONE OF THE CSR INVESTIGATE. Shortly thereafter I received a call from aps Customer Representative named Tracy Dean. I told her the problem and also insisted that just looking at the comparison from last year this bill was in error. She said she would get back to me. I stated that I reside in the same mobile I have for the last 25 years, a 12 ft. X 60 ft. live alone and have had no difference in my life style from last year yet just looking at the average daily electricity use per month comparison to last year there has to be some kind of error. The current bill being just shy of $300 for the month. She said she would check into it and get back to me. Get back to me she did. After checking into the situation she did notify me that there would be a $41.00 credit and that it would be applied to my next month's bill. I am a senior on a limited income and on behalf of all seniors living on a very limited income I want to extend a sincere thank you for her professionalism and promptness. The $41.00 credit shows me that not only is there a God but that large corporations do make mistakes. It is too bad that not all CSR really do look into it as many just want to just get rid of you.
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