vistek calgary downtown is filled with arrogant and not helpful people. Specially in management, Video department, rental department, Salem is the most rude person I have ever met in retail.Their store manager is carefree dosent listen to the issue with the products and makes judgement. I bought a sennheiser AVX system from them for $1199 plus taxes. When opened there was a scratch on the receiver and the receiver was loos where battery was connected. I called the video department the girl was helping me was very nice her name is nandani. she told me bring back the system we ll change it or refund it to you based on what you need. I went to store and she was on lunch there was another guy at the pro video section his name is alehandro. I explained the Issue that transmitter battery is loose , he tried to open another box and exchanged the battery to confirm, the other battery was also loose, it turned out the the transmitter was misaligned and the other battery was also loose. the guy looked in to this and said yes this is genuine issue, he said but refund or replacement units are not in my hands i need to consult with my manager. he went to talk to his manager and when he came to me he said my manager denied refund or exchange because it is a functional unit. i showed them the loose connection but they are not ready to listen to me. the store manager came and told me you have two options either you send it to sennheiser or return with restocking fee. the way he said it , it was really a threatening tone. I am talking to him very calmly and he is trying to scare me. such a bad experience. I decided not to argue with him. well you have lost a permanent customer. I had bought almost $20,000 equipment last year. I was planning to buy at least $25,000 more this year .Last year salem had given me some troubles when one or two items were defected.. Such a bad experience . management is garbage. I would never buy anything from them.