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| - We've been taking our dog to Ann Road Animal Hospital for a few years now. There's been nothing exceptional about our service over the years, but nothing terrible either. Two visits this past week, however, are not sitting well with me.
The positive first: Our dog had an emergency a couple months ago and we ran him down there. We had Dr. Barry, which was the first time we've ever had this vet. She was great and one of the first vets that has ever made a lasting impression on me. She took her time with us, took good care of our dog while he stayed at the vet for tests, and my whiney dog even liked her (which is saying a lot). The problem is you never know when a particular vet is working. So if you are just trying to fit in some vaccines for your dog during your free time, for example, you never know who you are going to get. I assume this is a problem at all vets in this town though. If you can get Dr. Barry, I definitely recommend her.
We were trying to get follow-up bloodwork for our dog last week to see if his infection/elevated white blood cell count had cleared up from this previous episode that Dr. Barry took care of. Of course Dr. Barry wasn't there, but since my husband had already made a trip he got the bloodwork done. It was just bloodwork, right? Not like a consultation or anything. My husband and I both are certain we heard Dr. Barry quote us $40-$50 for *follow-up* bloodwork. We were charged for standard bloodwork which is $110. My husband tried to explain this to the employees up front, and they just didn't care. Their explanation was that that's how much they charge for bloodwork, period- even follow-up bloodwork. Since Dr. Barry wasn't there, we couldn't get any confirmation from her and had to pay the bill.
What really got me fired up was that last night my dog was having another serious problem. It happened in the evening, and by the time my husband got back with the car we knew we were getting there close to their closing time. We arrived ten minutes before they closed and I immediately got the looks from the staff up front. Then the girl that took us back to our room asked us at least three or four times if the problem had just started tonight. That's when I knew we weren't going to be helped. She puts us in a room, and a few minutes later comes back to tell us that the vet on-call "was with another customer and if we stayed we would be charged the after-hours fee." - Even though we were there before they closed. This fee is $150. I don't know about you, but at the places I've worked if a customer comes in before closing time they are helped. If you show up at the DMV before they close, they help you despite it being after their advertised time. If you don't want customers after a certain time, then you advertise "Last Entry at ---pm". Of course I even doubt if the vet was with another customer. I was infuriated and left.
We ended up going to Craig Road Animal Hospital which is open later and is actually a much nicer facility. We were helped by Dr. Murphy (I believe) and he was great. The only problem was that it was my dog's first time there and they couldn't access his vet history since Ann Road was now closed. But, the medicine and tests seem to be less expensive so I may end up just going there from now on.
I hate giving a bad review after I've been going there for a while, but customer service means a lot. Especially to a customer that has been frequenting their establishment for so long and has given them a lot of money over the years.
*5 Stars for Dr. Barry
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