I've been here dozens of times. They have some good stuff. I go for the artichoke pizza, spinach bread, various cookies and the Creme brûlée.
BUT far too many times I have found them to be selling old or spoiled food. The worst was when I got a piece of cheesecake to go and came home to find it had mold on it. Multiple times items have been noticeably stale. I think they really have good desserts, but the lack of attention to quality control when it comes to freshness is a big turn off and often results in me not going there when I might be in the mood for a tasty treat.
Another epic letdown for me is they never have fresh bread in the morning. They roll it out in the early afternoon. What kind of bakery doesn't have fresh bread in the morning?
Often they waiver between using their number system and using clustered lines to serve customers, causing confusion. Just stick to the number system, Presti's.
One thing they've never let me down on is their cappuccinos - highly recommended.