| rev:text
| - In short: Average sushi, poor waiter service. I won't go back, especially when there are 5 other sushi restaurants within 100 metres.
We went for an all-you-can-eat sushi dinner in a group of 10. When we submitted our first order, a handful of items came quickly, but from then on things got slower and slower. As we finished the food on the table, we were waiting for half of that order to come in, and were planning our second order already.
Before the second order, we asked a waitress if our pending items were coming. Actually it often took a while to flag down a staff; it seems like the place was understaffed for the weekend dinner hour. She confirmed that some of our items were not on the chef's queue and said it was okay to re-order them. (We wanted to avoid over-ordering because we'd be charged for any unconsumed food.)
The event host in my group was growing impatient and frustrated with the slow wait service as well as the disappearing orders. We also heard a waitress say similar things at the table of strangers beside us, about how their order wasn't on the queue and they should re-order stuff. I think the pinnacle of complaints were expressed when we were wondering how long it takes to scoop and serve ice cream; it was well over 10 minutes to our surprise.
With all the waiting, we were worried about the 90-minute all-you-can-eat time limit the staff told us at the start. But it seems they were nice enough to not enforce that rule and we went to 150 minutes without a problem. (Regardless of time, we ordered about the same amount of food as we would have at any other AYCE sushi restaurant.)
Other observations: The washrooms downstairs have a low ceiling of 185 to 190 cm, something I'd never seen elsewhere (normal ceilings are at least 240 cm). Throughout our dinner time, we saw people enter the restaurant to pick up big take-out orders (like 8 boxes stuff). I wondered if the restaurant couldn't keep up with the customer workload. The (approx) three waitresses we interacted with were neither rude nor helpful, but it was hard to call their attention in the first place and they showed an indifferent attitude to us.
At the end when it came time to pay the bill, I specifically paid a cash amount that should have produced $15 in change. But the waitress missed one of my coins and gave me back $14; I pointed it out and she gave me $15 without a fuss. (I rechecked the table and floor for loose change to make sure I wasn't making a false accusation.) I acknowledge that people make honest mistakes sometimes, and I expect a cash handling error rate of 1 in 30 or maybe 1 in 100, but they picked a pretty bad time to make a mistake (whether honest or not) because I was already collecting data for writing this Yelp review.
In fairness I could say that the food tasted okay, was fresh enough, and no one got sick. By no means am I a whiner - in my other reviews I gave 4 stars over 80% of the time, and rarely do I complain about stuff. I gave this place the benefit of the doubt for an occasional problem, but there were just too many problems to not notice. Buyer beware, skip the drama that goes on at Noka Sushi.
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