I was never really willing to invest in the jump from drug store to mid range products. For Christmas I decided to give in and put my money towards that. I don't regret it in the slightest. I usually use the online site due to the better selection samples, but it's always such a pain. I end up getting multiple bills or a glitched cart that sends me multiples of the same product. I always end up sending my boyfriend here to do my returns and exchanges for mix ups or bad products from online. He's never had an issue with them despite the fact that he ends up only remembering half of the product name I tell him. They end up telling him how nice of a boyfriend he is and gives him random cologne samples. He enjoys it way too much.
I've only been here a few times myself. Once I kinda knew what I was doing, but ended up talking to staff anyway. The lady ended up helping me way faster than I could have figured it out and I ended up getting more of what I wanted than I thought I would. The second time a different staff member helped me figure out concealer even though I had no idea other than a certain brand worked well with pale people.
Overall I like the shopping experience way more here than online. I'm just too interested in getting the best samples. Like every one else says, sign up for the Beauty Insider. It's free and I've ended up with so many samples it's nuts. I've ended up finding a great cologne for my boyfriend and two lip glosses I'm in love with.