I read some of the other reviews of Maibach's and I disagree. I was not dressed up at all when I went in, in fact, I looked like a frump. They were very helpful, to the degree that I was looking for furniture that was no longer "on the floor". With that, I got what I wanted, on sale, with a leather protection package, for about $600 cheaper than the tag price! Everyone was wonderful to us and I will shop there again!