We visited the Mississauga location yesterday and totally regret that decision.
The location is in the middle of a busy area with restaurants, a movie theatre, and putting edge near by and you only had one waitress working there on a Saturday afternoon. I don't know who thought that through, there was no way for us to get good service with one stressed out waitress doing a 2 or even 3 person job. She didn't even have a hostess to seat people or help out.
What could have been a 20 minute visit took us the better part of an hour. After trying to flag down our waitress for 20 minutes (with our coats already on and she would see us but just avoid eye contact and ignore us due to her insane workload) to get our bill we left. We never got our bill, we put more than enough cash on the table including more tip than we should have and tried to flag her down to tell her before we left but again got ignored. Until we were halfway back to our car and she frantically ran after us because she thought we had left without paying (so clearly didn't even glance at the table where there was a pile of cash).
I can't believe we actually paid for that experience, we just wanted to grab some already overpriced ice cream before we had to head to a family event and we had an hour of being ignored by our waitress and listening to loitering teenage girls (who were already finished when we got there and we still left before they paid).
But as a former waitress, I can't believe an establishment in that kind of area has any sort management that would put a waitress in that position. Of course she is not going to be able to be a decent server when she's stretched past her limit because some manager wanted to save a couple bucks by not scheduling a second waitress. It might save you the minimum wage now, but if you can't have the foresight to realize terrible service will lose you more customers and more revenue in the long run then you have no business running that location.
And I don't think we are the only ones who got frustrated and won't return again.