It always sucks when you have a bad experience somewhere. This place was one of my favorites. I am a contractor and we built a new building right down the street from here. Some of my employees told me how great the place was and I tried it and agreed. Fast forward a few months and I stopped by last week for something small to snack on. I used my debit card and was charged for using it. (They never did that before). Then I asked for a side of ranch to go with my fries and was told that was an additional charge. (Again something they never did before). I asked the lady when they started with all of this and she told me she's been there since the day they opened and that's always been their policy. I told her I went there weekly for almost a year and never encountered that. She told me I was wrong and didn't know what I was talking about. It sucks that a bad experience like that will ruin how you feel about the business. The place was my go to spot for a while and now I don't think I will go back. I'm not going to a 1 Star because the food has always been good and the service usually was too.