Negative 1 star! Only gave it a 1 star because I had to. Is the customer service good? Yes. Are the rooms updated and appear to look clean? Yes. Do the rooms have bed bugs? YES! Were they kind enough to reimburse money w/out a hassle? Yes.. Which leads me to believe the bed bug incident is not there 1st or possibly there last... Disgusting!! Maybe not all red roofs inn have bed bugs, but this one here sure does. Absolutely, utterly, disappointed & disgusted! Don't stay here! Pay the extra money and go else where.