I've stuck with these guys for the past 4 1/2 years. I am finally having to accept you get what you pay for. Moving on to someplace more pricey but that takes care of my clothes. EVERY time I bring in sweaters I ask them to fold over hanger so the don't get those hanger stretches in the shoulders. EVERY time I pick them up they are not folded. Usually all of the clothes are hung sloppily and inconsistency in the quality of pressing. I know there are plenty of options but I'll miss this location because it was at least a weekly stop and a coffee next store... Right on my way to the office.