Unbelievable! Within 2 weeks I have had 2 great experiences with the store manager and the interim store manager. I bought the wrong bed and box springs for my 88 year old mother. I went back today and the interim manager, Jacob Tinsley, was superb. Jacob demonstrated the utmost professionalism in supporting my problem, his competence in communicating and understanding his inventory, and took every precaution possible to ensure all of our transactions were complete and accurate. With Jacob's support, I bought another set for my mother and kept the great buy I relieved last week. I would recommend Mattress Firm to anyone, and especially Jacob.
Just when you thought it couldn't get any better, because I had asked for Clyde, the store manager that was in vacation, Jacob credited the sale to him. Every company should have a Jacob on their sales team. Thank you!