I hate writing a bad review... The last two times I have gone through their drive through I ask for an Americano with 2 inches of steamed half-and-half... Both times I get my beverage and I'm halfway home and realize they have not put a drop of half-and-half in. So I drive back to walk inside to tell them. And they do offer an apology.. Not one time did they offer to comp my drink even though they've wasted about 15 minutes of my time getting home and then getting back just to get my half-and-half. Not only that but the second time I tell them, they continue to make about seven drinks before they get to mine... The people seem nice but as far as customer service goes I give them 2 stars