I cannot speak to their food as I never received my order. Here is what happened. I tried to order via their website, which did not work. When I told this to the woman who answered the phone, she didn't seem to think that to be a problem. I placed my order. It was for one large sub. I was told that it would be 45 minutes, which was no problem. I was on a conference call for work and received two phone calls from two numbers that I did not know. Since they were unknown numbers, I did not feel the need to pick them up during the work call. Once my work call was finished, I called back one of the numbers and it was Pizza Milano. They told me that the delivery man was at my house. I explained that I was in my living room, a mere 15 feet from my front door, and no one had come. She said she wasn't going to argue with me and put her supervisor on. The supervisor told me that their drivers are from Uzbekistan and Turkey and that they are shy. They call you from their cars instead of knocking on your door. I told them that it would be in their best interests to explain to their deliverymen, regardless of where they are from, that they need to knock on the door and not call. They made this out to be my fault and agreed to refund my money. The people working there are clueless. Great customer service indeed! I am sorry, but I have no choice but to give this establishment 1 star. I would give them zero if I could.