| rev:text
| - Gave this place a second chance...my bad. First time we went was months ago after they opened. Place had a refreshed look but was totally empty. Weekday morning so figured it was because they just opened. We love the FW at FLW and Scottsdale Rd, but this one was dead. Service was slow, food ok, no one looked happy to be working there. The person who looked like the manager looked out of sorts. So we got a flyer in the mail for a BOGO so I said let's try it again. My husband was not excited. I said "Come'on. Maybe it's like their other location now that they have been up and running a while." But nope. The place was packed at 9am Sunday morning, we got the last booth and eagerly choose what we wanted to eat. Then we waited...and waited. Watched 3 servers come in and out of our upper deck area and bring food out, take orders, chit chat, remove plates, chit chat, bring checks, etc. For 15 min. No water in our empty glasses, no coffee order that we were dying for. One waitress seemed to only care for two tables, another one took care of the booth behind us, and third waiter cared for two other tables. We patiently watched...and waited. It appeared to me that the seven tables in our area were getting very slow service too. With three servers? Then a young couple was seated at a booth/table a few tables from us. I watched. Sure enough, the waiter went up to them to take their drink order within a minute. I lost it. I said "Excuse me, can we order? We were here first." He looked up at us and said "Just a minute after I get them." Instead of "Oh sorry I'll let your waitress know." and go get her. I'm assuming it was the one girl who had waited on one booth next to us. So I said "But we've been waiting 15 min!" and he just continued to ignore us...so you know what? I'm ignoring them as a business until they go out of business. Sorry First Watch - I LOVE your food and amazing fresh juices and amazing workers and amazing happy place....but this place has none of that. We stormed out and told the next people walking in "Don't bother!" Two strikes...you're out!
|