I brought a commuter bike that needed a tune up and had a problem with the rear tire. Elliot took my bike in right away and inspected it in front of me. He explained problems he saw and what my options were for repair. He didnt try to upsell me on costly replacement parts I didnt need and helped figure out how to service and repair it within my budget. My bike was ready later the same day and he did great work. Its not the closest bike shop but I'll travel the extra distance when I need service later on.