This past weekend I took a Nellis Cab from McCarran Airport in Las Vegas to a hotel off the strip. The driver asked me if I came to Vegas often. Little did I know at the time that he was asking only to see if he could put one over on me and take me the long way to my destination. Despite my repeatedly telling him he was going out of the way, he continued to do so pretending he suddenly didn't understand English very well. The fare cost me almost twice what it should have. I immediately telephoned Nellis. The very polite gentleman on the other end of the phone was very helpful. He suggested I send an email to Nellis. He said someone would reply first thing Monday morning. Believe it or not, I got a response that very day. Cora from Nellis was very apologetic and promised to get to the bottom of things. She did just that. Unfortunately, a business has no control sometimes over what their employees do. They can only take feedback from their customers and take action from there. Cora did just that. Not only did I have a response back from her less than 2 days later, but I had a very favorable response. She advised me that the driver had been reprimanded, and she refunded my entire fare. Honestly, I was not expecting a full refund, but was very happy with the outcome of the situation. I will definitely use Nellis Cab Company on my next trip to Las Vegas.